FAQ

GENERAL

What is the largest size you can laminate?

24 inches

What is the standard colour sequence of NCR (Carbonless Paper)?

1-4 Part NCR – White – Canary – Pink – Golden Rod
5 Part NCR – White – Green – Canary – Pink – Golden Rod
Custom colour sequence available upon special request.

Does your company work with Mac’s or PC’s?

Our entire computer network consists of PC’s.

What graphic design software do you use?

Our primary design software we use is CorelDRAW X8. It is a powerful program that allows our graphic designers to deliver professional results with speed and confidence.

What other compatible programs do you have installed?

We are capable (but limited to working with): Adobe Creative Suite 6 (InDesign/Illustrator/Photoshop) and Microsoft Office 2013 (Excel/Word/Publisher).

COPYING & SCANNING

What is the largest size you can copy or scan?

11 inches by 17 inches

Can you copy or scan large format blue prints?

We cannot copy or scan blue prints larger than 11×17. Large format blue prints provided on flash drive or by email can be used but will be reduced to fit on 11×17 when copied.

Can you scan and print photos and/or paintings?

Yes, however the maximum size we can scan is 11×17. We also ask that all photos or paintings be removed from their frames or scrapbooks beforehand (for liability purposes). Please note that varnishes, foils and metallic inks will not reproduce correctly as shown in originals.

ARTWORK & PRINT

What is a raster image?

A raster image is created from a collection of dots called pixels. Image enhancements and creative effects can be made. This type of format is limited to quality and sharpness depending on the set resolution. Common raster file formats include BMP, TIF, JPG, GIF, PNG, and PSD.

What is a PDF file?

Portable Document Format (PDF) is a secure and reliable universal file format that preserves fonts (that can be embedded), images, graphics and layout of any source document, regardless of the application and platform used to create it. Adobe PDF files are compact and can be shared, viewed and printed by anyone with free Adobe Reader software.

What are the differences between RGB, CMYK and PMS colours?

RGB is the colour process in which Red, Green and Blue light are added together to reproduce an array of colours. This colour model is used for the representation and display of images on computer monitors. CMYK refers to the four specific colours: Cyan, Magenta, Yellow, and Black. This colour model is used for commercial printing and colour copying. PMS stands for Pantone Matching System, also known as spot colours or pantone colours. This colour system is a universal standard that allows designers to ‘colour match’ specific colours when a design goes to production.

What is a vector graphic?

A vector graphic is created from a collection of nodes and connected lines. This type of format can be easily modified including its shape, size and color without loss of quality or sharpness. Common vector file formats include EPS, WMF, AI, CDR, DXF, and SVG.

What is print-ready artwork?

Print-ready artwork must meet our Artwork Guidelines. No modifications should be needed before going to print.

What are crop marks?

Crop marks are a set of horizontal and vertical lines which indicates the finished size of your artwork. These marks will be used during the trimming process.

What is DPI and what does it stand for?

DPI (Dots Per Inch) refers to the number of pixels (dots) across one square inch of your monitor. This is also referred to as image resolution. Images for printing should be optimized at 300 dpi. Images for the web should be optimized at 72 dpi.